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Heathrow T5 pick up point is found by taking the lift, found just passed the "Giraffe Juice Bar" which will be in front of you as soon as you enter the arrivals hall. Take the lift to the departures level (level 3) Once you are at the departures level follow the exit signs and Leave the building at this point. Once outside you will be in front of a crossing, cross one lane of traffic. Turn left and wait there, next to the pedestrian crossing opposite door number 19 (red sign above the door). your taxi driver will be waiting there displaying your name.
Please ensure you switch on your Mobile Telephone as your driver will be calling you about 15 minutes after landing.
We'll see you there.
If you have any problem following these directions please call us on
we will assist you to find your way to the pick up point
0800 121 6202
These directions are for anyone arriving from the UK or N Ireland
How will I find my Driver
when I land?
what if I get lost !
Dont' worry your Driver will call you when you land
and give you all the help and directions you need!
all you need to do is switch on your mobile phone.
That was easy!
Glad I remembered to switch on my phone